At AmTrust at Lloyd’s, we aim to settle valid claims fairly and promptly, we understand the importance of this.

Quality service

We recognise that it can be unsettling for a business when a loss occurs. The claims team at AmTrust works closely with insureds and brokers to ensure that claims are handled promptly in line with policy terms and conditions and in a fair, appropriate and consistent manner. This does not mean that all claims are covered. However, where the claim is not covered, AmTrust aims to communicate clearly and transparently with insureds and brokers to explain why that is the case.

Claims intelligence and experience

AmTrust’s claims team consists of highly experienced and qualified professionals who specialise in distinct areas of insurance. The team has many years’ experience of adjusting and settling claims, as well as working with brokers and other industry specialists to provide constructive solutions to problems faced by our Insureds.


For any questions relating to claims not referenced in the adjacent Claims Contacts, please call 0203 003 6800 and ask for the Claims Department.